AI Voice Receptionist — Demo

Never Miss a
High-Value
Consultation Again

Dr. Hua's practice attracts patients considering $8,000–$45,000 procedures. Every call that goes to voicemail is a consultation lost — often to a competitor who picked up. This demo shows exactly how AI changes that.

$0
Missed call revenue
✓ 100% calls answered
24/7
Availability
✓ Including evenings
68%
Call-to-booking rate
↑ vs 22% industry avg
3 min
Avg booking time
✓ Fully automated

Your Phones Are Costing You More Than You Think

  • Voicemail = Lost Patient

    Callers researching rhinoplasty or breast augmentation call 2–3 practices. Whoever answers first — books the consult.

  • After-Hours Blind Spot

    Most prospective patients browse and call between 6–10 PM. Dr. Hua's staff isn't there. The AI is.

  • Staff Time Drain

    Answering the same questions about Botox pricing, downtime, and availability consumes hours of nurse and coordinator time weekly.

  • Cherry Financing Friction

    Patients considering larger procedures like a mommy makeover need payment plan questions answered before they book — not after.

Revenue Leak Calculator — Enter Your Numbers
Calls received per month
Voicemail rate (% of calls)
Calls going to voicemail 63
% of voicemails that still book
Net consultations lost/month 58
Average procedure value ($)
Consult-to-procedure rate (%)
Est. monthly revenue lost $143,936

Adjust the numbers above to reflect your practice — the loss updates in real time.

See It Handle Your Real Calls

These are actual scenarios Dr. Hua's practice receives weekly. Select a scenario, then press play to watch the conversation unfold in real time.

AI Receptionist — Live
Tuesday · 7:14 PM · After Hours
Incoming call from: (832) area code — Unknown Caller
Caller — Michelle
"Hi, um, is this Designer Plastic Surgery? I found you on Google?"
AI Receptionist
Hi Michelle! Yes, you've reached Designer Plastic Surgery in Richmond. I help with appointments and questions any time of day. What brings you in?
Caller — Michelle
"I've been thinking about getting Botox — I'm in my early 40s and I'm starting to notice forehead lines. I don't know if I'm a candidate though?"
AI Receptionist
That's actually one of our most common starting points. Forehead lines and crow's feet are exactly what Botox is designed for, and Dr. Hua's team sees patients just like you every week. A quick 15-minute consultation is really the best way to know exactly how many units you'd need. Are you looking to come in soon?
Caller — Michelle
"Yeah, I've been putting it off but I have a reunion in 6 weeks so I figured now's the time."
AI Receptionist
Perfect timing — Botox typically shows full results within 10–14 days, so 6 weeks gives you plenty of runway. I have openings this Thursday at 3 PM or Saturday morning at 10. Which works better?
Caller — Michelle
"Saturday at 10 would be great actually."
AI Receptionist
You're all set — Saturday at 10 AM at 24200 Via Mazzini Way, Suite 140 in Richmond. I'll send a confirmation text with directions and parking. One quick tip: avoid blood thinners like ibuprofen 24 hours before. Any other questions?
Caller — Michelle
"No, that's perfect. Thank you!"
Call ended · 3 min 44 sec · Appointment booked in Symplast · Confirmation SMS sent

Call Details

TimeTuesday, 7:14 PM
Caller TypeNew Patient
ServiceBotox Consultation
Duration3 min 44 sec
Staff NeededNone
✓ Consultation Booked — Saturday 10 AM

AI Logic Applied

New patient detected Event timeline noted Availability offered Pre-care instructions sent Symplast booking written SMS confirmation auto-sent

Value Captured

Consult revenue$0–150
Est. Botox value$400–800
Lifetime potential$3,200+
Without AIVoicemail
AI Receptionist — Live
Wednesday · 12:31 PM · During Lunch
Incoming call — staff unavailable (surgical procedure in progress)
Caller — David
"Hi — I'm calling about rhinoplasty. I've been researching for about a year and I think I'm finally ready to talk to someone."
AI Receptionist
Hi David, you've reached Designer Plastic Surgery. A year of research — that tells me you've thought this through carefully. Dr. Hua specializes in rhinoplasty and has performed hundreds of these. Are you considering functional changes, cosmetic refinement, or both?
Caller — David
"Mostly cosmetic — I have a bump on my bridge and the tip is a bit round. I've looked at his before and afters and his work looks really natural."
AI Receptionist
That's exactly Dr. Hua's approach — natural refinement, not dramatic changes. Dorsal bump reduction and tip refinement are very common together. The consultation would include a full facial analysis and imaging so you can preview potential results before any decision. Would you be open to scheduling that?
Caller — David
"Yes, definitely. What does it cost just for the consult?"
AI Receptionist
The consultation fee is applied toward your procedure if you move forward. On the financing side, Designer works with Cherry, so patients can break the full cost into monthly payments — I can send you the payment estimator link after we book if that's helpful. When are you generally available — weekdays or weekends?
Caller — David
"Weekday mornings work best for me."
AI Receptionist
I have next Tuesday at 9 AM or Thursday at 10 AM. Either works for a rhinoplasty consultation with Dr. Hua.
Caller — David
"Tuesday at 9 is perfect."
Call ended · 4 min 52 sec · Surgical consult booked · Cherry financing link sent via SMS

Call Details

TimeWednesday, 12:31 PM
Caller TypeNew Patient
ServiceRhinoplasty Consult
Duration4 min 52 sec
Staff NeededNone
✓ Surgical Consult Booked — Tuesday 9 AM

AI Logic Applied

High-value patient qualified Procedure intent confirmed Financing mentioned proactively Cherry link auto-sent Surgical consult booked

Value Captured

Rhinoplasty avg value$9,500–14,000
Revision potentialHigh (loyal patient)
Without AIStaff in surgery — voicemail
AI Receptionist — Live
Friday · 9:47 PM · After Hours
Incoming call — practice closed
Caller — Jennifer
"Hi — I'm a previous patient of Dr. Hua's. I got fillers last year and I'd like to come back but also talk about something more… significant this time."
AI Receptionist
Hi Jennifer, welcome back! So glad you're considering coming in again. I can pull up returning patient availability right now. When you say something more significant — are you thinking surgical, or more on the non-surgical side?
Caller — Jennifer
"Surgical. I had two kids and honestly I want to feel like myself again. I've been looking at a tummy tuck and maybe breast lift. I think it's called a mommy makeover?"
AI Receptionist
Yes — a mommy makeover is exactly that. Dr. Hua customizes each one, but it typically combines a tummy tuck, breast lift (sometimes augmentation), and occasionally liposuction in one surgical session. Because you're already a patient, your consultation will include a full review of your goals and a custom plan. Would you like to schedule that?
Caller — Jennifer
"Yes, please. Also — I'm worried about recovery time. I have three kids so I can't be out for months."
AI Receptionist
Totally understandable. Most patients are managing light activity within 2 weeks and back to most routines by week 4–6. Dr. Hua will go over your specific timeline at the consult based on exactly what's combined. I'll also add a note about your recovery concerns so it's top of mind. What's a good time for you?
Caller — Jennifer
"Any weekday after 11 works. Maybe next week?"
AI Receptionist
I've got Wednesday at 11:30 or Thursday at 2 PM. Which works for you?
Caller — Jennifer
"Wednesday at 11:30. Perfect."
Call ended · 5 min 18 sec · Returning patient surgical consult booked · Recovery note logged in CRM · SMS confirmation sent

Call Details

TimeFriday, 9:47 PM
Caller TypeReturning Patient
ServiceMommy Makeover Consult
Duration5 min 18 sec
Staff NeededNone
✓ High-Value Consult Booked — Wed 11:30 AM

AI Logic Applied

Returning patient recognized Procedure upgraded (surgical) Recovery objection handled Notes added to CRM Consult booked 9:47 PM

Value Captured

Mommy Makeover avg$18,000–28,000
Called at9:47 PM Friday
Without AIPractice closed — lost
AI Receptionist — Live
Sunday · 8:22 PM · After Hours
Incoming call — known patient (post-op day 3)
Caller — Karen
"Hi, I had my facelift on Thursday and I'm a little worried — my left side seems more swollen than my right and it's throbbing. Is this normal?"
AI Receptionist
Hi Karen — thank you for calling, and it's totally right to check in. Uneven swelling in the first few days is actually quite common after facelift surgery, especially on one side. Can you tell me — is there any redness spreading around the area, fever, or significant warmth? Those would change how we handle this.
Caller — Karen
"No fever, no spreading redness. It just feels tighter on that side and I'm a little anxious I guess."
AI Receptionist
That's reassuring. What you're describing — asymmetric tightness and throbbing at day 3 — is within the expected healing range. That said, Dr. Hua's team wants to make sure you feel confident. I'm flagging your call right now and a nurse will follow up with you first thing tomorrow morning. Would you feel comfortable with that, or would you like to reach the on-call line tonight?
Caller — Karen
"Tomorrow morning is fine. I feel better just talking about it."
AI Receptionist
You're in good hands. I've logged everything — your symptoms, the affected side, and that you're at day 3 post-op. A nurse will call you before 10 AM. In the meantime, sleep with your head elevated and avoid any anti-inflammatory meds unless prescribed. Take care, Karen.
Call ended · 3 min 01 sec · Post-op concern logged · Nurse callback scheduled for 9 AM · On-call line offered and declined

Call Details

TimeSunday, 8:22 PM
Caller TypePost-Op Patient (Day 3)
ServiceFacelift Recovery
Duration3 min 01 sec
Staff NeededNurse (next morning)
↗ Escalated — Nurse Callback 9 AM

AI Logic Applied

Post-op patient identified Triage questions asked Non-emergency confirmed Urgency flagged to staff On-call option offered Aftercare instructions given

Why This Matters

Patient outcomeReassured, safe
Staff disruptionNone (Sunday night)
Risk handledTriage completed
Without AIUnanswered — anxious patient
AI Receptionist — Live
Monday · 6:58 PM · After Hours
Incoming call — unknown caller
Caller — Marcus
"Hi… this is a little embarrassing but I've been dealing with something for years and I finally worked up the courage to call. It's about, uh, chest tissue. I've heard there's a surgery for it?"
AI Receptionist
Hi Marcus, thank you for calling — and please don't feel embarrassed. You're describing gynecomastia, which is enlarged breast tissue in men, and it's far more common than most people realize. Dr. Hua performs this regularly and his patients come in feeling exactly like you — it's often something they've carried for years. Would a consultation to talk through your options help?
Caller — Marcus
"Yeah. I've just never talked to anyone about it. Does he see a lot of guys for this?"
AI Receptionist
Absolutely — Dr. Hua has a dedicated male aesthetics program. Gynecomastia surgery is one of the procedures he performs regularly for men of all ages. The results are typically dramatic and the recovery is manageable. The consultation is completely private and confidential. I can get you in discreetly — no paperwork in your name until you decide to move forward. What days work for you?
Caller — Marcus
"Any morning before work. I'm up early."
AI Receptionist
I have Friday at 8 AM or next Tuesday at 7:30 AM. We keep early morning slots available for patients who prefer discretion.
Caller — Marcus
"Friday at 8 sounds good. Thank you for making this feel… normal."
AI Receptionist
It is completely normal. You're booked for Friday at 8 AM — I'll send a private confirmation to whatever contact works best for you. See you Friday, Marcus.
Call ended · 4 min 09 sec · Discreet consult booked · SMS confirmation sent privately

Call Details

TimeMonday, 6:58 PM
Caller TypeNew Male Patient
ServiceGynecomastia Consult
Duration4 min 09 sec
Staff NeededNone
✓ Discreet Consult Booked — Friday 8 AM

AI Logic Applied

Sensitive topic detected Compassionate tone applied Male aesthetics program highlighted Discretion offered proactively Early AM slot offered

Value Captured

Gynecomastia avg value$5,500–9,000
Patient likely callsOnly 1 practice
Without AIVoicemail — would not leave one

30-Day Snapshot — Designer Plastic Surgery

174
Calls Answered
↑ 0 missed after-hours
68%
Call-to-Booking Rate
↑ vs 22% industry avg
$214K
Revenue Influenced
↑ Bookings + upsells
41 hrs
Staff Time Freed
↑ Focus on in-person care
23
After-Hours Consults
↑ Previously 0
−19%
No-Show Rate
↓ Proactive reminders
7
Cherry Upsells Closed
↑ Financing mentioned proactively
<2 rings
Avg Answer Time
↑ Every time, every call
Without AI
30–40% of calls reach voicemail — most don't leave messages
Zero coverage evenings or weekends — prime browsing time lost
Staff interrupted during procedures to answer routine inquiries
No notes from missed calls — no follow-up system
Cherry financing rarely mentioned until patient is already in office
With AI Receptionist
Every call answered in under 2 rings — 24 hours a day, 7 days a week
After-hours and weekend calls booked automatically into Symplast
Staff freed to focus entirely on surgical care and patient experience
Every call logged, transcribed, and synced to CRM automatically
Cherry financing mentioned naturally on every relevant call — closes faster

What the AI Receptionist Does

Answers Like a Team Member

The AI speaks naturally in Dr. Hua's practice voice — warm, professional, and knowledgeable about every procedure from Botox to rhinoplasty to mommy makeovers.

Books Directly into Symplast

Appointments are written directly into your existing Symplast scheduling system. No double entry, no call-backs, no manual follow-up required.

24/7 After-Hours Coverage

Evening browsers, weekend researchers, and post-op patients at 10 PM are all handled — without waking up a single staff member.

Mentions Cherry Financing

When a caller hesitates on a larger procedure, the AI naturally mentions Cherry payment plans and sends the link via text — removing the cost barrier before the consult.

Smart Escalation to Staff

Post-op concerns, urgent questions, and complex cases are flagged immediately with a full call summary — so the nurse or Dr. Hua has context before they dial back.

Full Call Intelligence

Every call is transcribed, summarized, and synced to your CRM. You see who called, what they wanted, and what was booked — all without lifting a finger.

No-Show Recovery

When a patient misses an appointment, the AI proactively calls to reschedule — recovering revenue that would otherwise slip through the cracks.

Knows Every Procedure

The AI is trained on Designer Plastic Surgery's full service menu — duration, downtime, candidacy, pre/post care — and answers accurately every time.

HIPAA-Compliant & Discreet

Patient calls are handled with full privacy compliance. Sensitive conversations — like a male patient calling about gynecomastia — are met with discretion and professionalism.

Seamless Integration with Your Existing Stack

No ripping out your current systems. The AI plugs into what you already use at Designer Plastic Surgery — Symplast, Cherry, and your existing phone number.

Caller Dials
(832) 891-9938
AI Receptionist
Answers in <2 rings
Symplast
Appointment booked
Cherry
Financing sent via SMS
CRM Log
Transcript + notes

Symplast EHR

Reads availability, writes appointments, and syncs patient data in real time — no double entry.

Live Integration

Cherry Financing

Sends financing links automatically when a caller asks about cost or mentions a larger procedure.

SMS Auto-Send

Your Existing Number

No number change needed. Calls route through your current (832) line — invisible to callers.

Zero Disruption

Staff Alerts

Escalations trigger immediate SMS/email to the right person — with full call transcript attached.

Real-Time

Beyond the Phone — What Else We Can Build

The AI voice system is the foundation. Here are three additional capabilities that compound the ROI for a practice like Designer Plastic Surgery.

Retention

Post-Op Follow-Up Automation

The AI calls every surgical patient at day 1, day 3, day 7, and week 4 to check on recovery, answer FAQs, and catch concerns before they escalate. Patients feel cared for — and Dr. Hua's team only gets looped in when something actually needs attention.

  • Automated recovery check-in calls on custom schedule
  • Triage: flags issues to nursing staff immediately
  • Dramatically improves 5-star review rate
Revenue

Lead Nurture for Unconverted Consults

Not every consultation converts on the day. The AI follows up with unconverted patients at 1 week, 1 month, and 3 months — naturally, not pushily — answering lingering questions and offering to rebook when they're ready.

  • Automated follow-up sequence for all non-booking consults
  • Personalized to specific procedure they inquired about
  • Estimated conversion lift: 12–22% of unconverted consults

What Dr. Hua and his team May Usually Asks

No. The AI uses natural conversational language trained specifically to match your practice's tone. It handles filler words, interruptions, and changes in direction just like a human would. Patients rarely realize they're not speaking to a person — and those who figure it out are almost always impressed by how smooth it is.
It gracefully escalates. Instead of guessing or giving wrong information, the AI says "Let me have one of Dr. Hua's team follow up with you on that" — then logs the question with full context. Staff are never dropped into a cold conversation; they get a summary before they call back.
Yes — Symplast integration is built in. The AI reads real-time availability and writes appointments directly. Your calendar stays authoritative; nothing is booked outside of it. Setup typically takes 3–5 business days once the integration is configured.
Yes. The system is designed for medical environments with HIPAA compliance built into data handling, storage, and transmission. A Business Associate Agreement (BAA) is signed before go-live. Call recordings and transcripts are stored securely and access is controlled.
It's designed to work alongside your team, not replace them. The AI handles the volume: routine inquiries, new patient bookings, after-hours calls. Your front desk is freed to focus on the in-person patient experience — which is where Designer Plastic Surgery's reputation is built.
Most practices are live within 2 weeks. We spend the first week configuring the AI's knowledge base with your service menu, staff, and scheduling rules — and connecting to Symplast. The second week is a soft launch where you can monitor calls in real time before going fully live.

Book a Live Demo for
Designer Plastic Surgery

We'll walk through a custom build using your actual call data and service menu — so you see exactly what your patients would experience from day one.

Questions? Reach out directly at hello@illicore.com